If I have a transaction at a store that should print a catalina or register reward, I ALWAYS check the catalina machine before the cashier rings up my items to see if the green light is on and that there are no red lights showing.
Today at Winn Dixie I checked it and there was no green light (which means no power) so customer service had to come over and plug it in. Then as the cashier was ringing up my items I heard beeping so I asked “why is that beeping?” and the cashier looked at the machine and said “oh its out of ink” (a red light was on for ink). I had him cancel my transaction and asked for them to open up another lane to ring my transactions because I was supposed to get catalinas from my purchases.
If I had not checked the machine, the catalinas would not have printed. So many times, I get comments from people saying “my catalina didn’t print” and my response is “the machine was probably messed up in some way”. ALWAYS have them re-ring your order on another register if you know you should have gotten a catalina/register reward and it didn’t print. EVERY time I have done that, the catalina has printed from the other register!!!
What should I do if my Catalina doesn’t print? There are 5 things you can do:
1) Ask the cashier to call a manager and have them re-ring the transaction on another register. Most likely the machine isn’t working
2) Return the items
3) Call the catalina company ( 1-888-8coupon, option 3 ) and have them mail you the Catalina. You will need your receipt for info to give to the company
4) Use the online form found HERE to request for the company to mail you the Catalina
What is a Catalina? It is a coupon that will print from a catalina machine after you make a purchase of an item that has an attached catalina deal with it. You will be able to use this coupon on almost any purchase in the store (with some exclusions like gift cards, alcohol, cigarettes, phone cards, stamps, etc).
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