We are writing to you today, to apologize for disappointing you because we were unable to fulfill your online order during our recent game deal. Demand for this offer was overwhelming, which led to a depletion of our inventory and our inability to process all orders. Once this occurred, we tried to secure additional game units from the manufacturer, but were unable to do so, causing a delay in notifying some customers that their order would not be fulfilled. In offering this deal, it was certainly our intention to complete all orders.
Clearly, we did not meet your, or our own, expectations for the excellent service you deserve from us. Please be assured that we will take this opportunity to conduct a comprehensive review of our entire process in offering this deal, so this situation does not happen again. We have enclosed a code for $5 off your next Toysrus.com purchase, in the hopes you will shop with us again online and see that we are committed to doing better.
Thanks Shannon for keeping us in the loop!
*Did you order this when I posted about it?!*
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