Consumer Complaint - CORRECTED in less than 24 hours!

OK I don't like to complain. I buy things to try (often for free) with little to no expectations.

Well with being pregnant and needing extra protein I have taken to eating nuts-lots.of.nuts. Recently I got a jar of PLANTERS Honey Roasted Peanuts... began eating them and realized I must have had the absolute last of the batch. The bottom half was completely sugar. Which wouldn't be a problem... except, oh yeah, I got them for the protein. I buy chocolate (and lots of it) for the sugar content.

Well I contacted customer service Sunday morning. I told them I loved their products and enjoyed trying the different varieties, however this last time I was sadly disappointed when my favorite flavor was pretty much just a jar of sugar.

It is Monday and they have already emailed me back! And they are going to send me a coupon to replace my jar! I couldn't be happier! I don't care to complain, I really would rather compliment them.

Here is the kind note I got back:

Hi Heather,

Thank you for visiting http://www.planters.com/ and letting me know about your experience with
PLANTERS Honey Roasted Dry Roasted Peanuts containing too much sugar.

I appreciate the time you took to contact us. We're always pleased to hear from our consumers when they're enjoying our products. However, I was disappointed to hear of the experience you had with PLANTERS Honey Roasted Dry Roasted Peanuts. Because we fell short of that goal, I'm sending you a reimbursement coupon to replace this product, via first class mail which you should receive within 7-10 business days.

Your complete satisfaction is important to us. Please be assured we strive to maintain the high quality and standards of our products that you have come to know and expect.
Thank you again for taking the time to share your thoughts.

Kim McMiller
Associate Director, Consumer Relations